Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device by a website. They allow the site to remember information about your visit — such as your preferences or whether you've already consented to cookie use. Cookies are widely used to make websites work efficiently and to provide reporting information to site owners.

Similar technologies include web beacons, pixels, and local storage — they serve comparable functions and are subject to this same policy.

2. Categories of Cookies We Use

Essential (Always Active)

These cookies are strictly necessary for the website to function and cannot be switched off. They are usually set in response to actions you take — such as filling in a form, setting privacy preferences, or using the client portal. You can set your browser to block these cookies, but parts of the site may not work as a result.

• Session management: Keeps you signed in to the client portal during a session
• Security tokens: CSRF and authentication tokens to protect form submissions
• Cookie consent: Remembers your cookie preferences (stored in cookie-settings in localStorage)

Analytics

These cookies let us count visits and understand how visitors move around the site, which helps us improve performance and content. All data collected is aggregated and anonymous — we cannot identify individual visitors.

• Google Analytics 4 (Google LLC) — collects page views, session duration, traffic sources, device type, and navigation paths. Google may transfer data internationally; see Google's Privacy Policy. You can opt out globally via Google Analytics Opt-out.

Analytics cookies are only set after you give your consent. We use Google Consent Mode v2, which means no analytics data is collected or sent to Google until you accept analytics cookies.

Marketing

Marketing cookies may be used to show you relevant content and measure campaign effectiveness. These are only active with your consent. Currently, we do not run paid advertising campaigns that require marketing cookies on this website. If that changes, this policy will be updated.

3. How We Use Google Consent Mode v2

Canyon implements Google Consent Mode v2 on all public pages. This means:

• Analytics storage and ad storage are set to denied by default when you first visit the site — before you make a choice.
• When you accept analytics cookies, we send a consent update to Google Analytics, which then begins collecting data for that session and future sessions.
• If you decline or do not interact with the consent banner, no analytics data is sent.
• Your choice is saved in your browser's localStorage under the key cookie-settings and honoured on every subsequent visit.

4. Cookie Lifetime

• Session cookies: Deleted automatically when you close your browser
• Persistent cookies (consent): Stored until you clear browser data or change your preferences
• Google Analytics: Default retention of 14 months; configurable per Google Analytics settings

5. How to Manage Your Cookie Preferences

On This Site

Use the cookie consent banner when you first visit, or click Cookie Settings in the footer at any time to review or change your choices. You can accept all, reject non-essential, or customize individually.

Browser Settings

Most browsers let you refuse or delete cookies. Instructions vary by browser:

• Chrome
• Firefox
• Safari
• Edge

Note: blocking all cookies may prevent parts of this site — particularly the client portal — from working correctly.

Global Privacy Control (GPC)

We honor the Global Privacy Control browser signal. If your browser transmits a GPC signal, we treat it as a request to opt out of analytics and marketing cookies.

Google Analytics Opt-Out

You can install the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics across all websites, regardless of your consent choice on this site.

6. Third-Party Cookies

Some cookies are set by third-party services embedded in or linked from our site. We do not control these third parties' cookie practices. They include:

• Google (analytics.google.com, googletagmanager.com): Analytics and tag management. Google Privacy Policy
• reCAPTCHA (Google): Used on contact forms to prevent spam. Sets cookies to assess bot risk. Google Privacy Policy

7. Changes to This Policy

We may update this Cookie Policy when we add new cookies or change how we use existing ones. We will update the "Last updated" date at the top of this page. If changes are material, we may reset your consent preference so you can review and re-confirm your choices.

8. Contact

For cookie-related questions or to exercise privacy rights:

• Email: privacy@canyoninc.net
• Company: Canyon, INC. — Chattanooga, TN